Firebase Support Chat

Customer support system with Firebase real-time database for message persistence.

Purpose

Demonstrates capabilities:

• Firebase integration for real-time persistence
• Creating professional support systems
• Processing customer queries through agents
• Scalable architecture for support teams

Key Features

• Firebase Integration: Real-time database for messages
• Support Agent: Specialized operator agent
• Message Persistence: Automatic history saving
• Real-time Updates: Instant synchronization between clients
• Scalable Architecture: Ready for scaling

Technology Stack

• Runtime: Bun
• Language: TypeScript
• AI Framework: agent-swarm-kit
• Database: Firebase Realtime Database
• AI Providers: OpenAI, Ollama

Project Structure

src/
├── config/
│   └── firebase.ts    # Firebase configuration
├── utils/
│   ├── saveMessage.ts # Message saving
│   └── watchMessages.ts # Change monitoring
├── repl.ts           # REPL interface
└── lib/
    └── swarm.ts      # Swarm configuration
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Installation and Setup

# Install dependencies
bun install

# Firebase Setup
# 1. Create project in Firebase Console
# 2. Enable Realtime Database
# 3. Get configuration

# Run
bun run src/repl.ts
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Конфигурация

Создайте файл .env:

FIREBASE_API_KEY=your_firebase_api_key
FIREBASE_AUTH_DOMAIN=your-project.firebaseapp.com
FIREBASE_DATABASE_URL=https://your-project.firebaseio.com
FIREBASE_PROJECT_ID=your-project-id
OPENAI_API_KEY=your_openai_api_key
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Usage Examples

1. Support Requests: "I have a payment issue"
2. Technical Support: "Feature X is not working"
3. General Questions: "How to use the product?"
4. Escalation: Transferring complex issues to operator

Firebase Advantages

• Real-time Synchronization: Instant updates
• Auto-scaling: Google-managed infrastructure
• Offline Support: Works without internet connection
• Security Rules: Flexible access configuration

Applications

Perfect for:

• Customer support centers
• Help desk systems
• SaaS technical support
• E-commerce support
• Educational platforms

Extension

Can be expanded with:

• Ticketing system
• Request prioritization
• Analytics and reporting
• Multi-language support